Archive for the 'Marketing' Category
Kanye hurt by Bonnaroo hullabaloo

Two weeks ago, rapper Kanye West was booed at Bonnaroo before and after his show began nearly two hours late. Since then, many have criticized West for being an egomaniac who didn’t give his all in the 4:26am performance. Yesterday, West responded in a blog on his web site.

“Never say I didn’t give my all! This shows no matter how hard you try to be good at something there will be people there to lie about you and bring you down … I’m fucking hurt by this one. Bonnaroo should have released a statement in my defense … [Note: I've removed the ALL CAPS from West's original post.]

For full disclosure purposes, aside from one or two tracks, I’m not a big Kanye West fan. Despite my preference for other hip-hop artists, however, I can honestly say that West appeared to give his all in his Bonnaroo performance. But the problem was not so much the quality of or effort behind his performance. It was that he never addressed what was clearly a major issue.

What does that mean? I’m not suggesting that West should have apologized for events that may or may not have been entirely his fault (Pearl Jam went long and West’s stage took an inordinate amount of time to construct). What I am suggesting, however, is that he would have done well to acknowledge the fans who stuck around to see him.

Bonnaroo is a four-day music festival where performances begin around noon. The ‘day’ West performed, many people, including myself, had been watching shows for more than 12 hours. During each performance, from Sharon Jones & the Dap Kings and Gogol Bordello to Ozomatli and Lupe Fiasco, each artist addressed the crowd and the sheer awesomeness of the entire festival. (Anyone who’s been to Bonnaroo knows that someone can merely yell Bonnaroo and nearly everyone within shouting distance will respond with a hearty “woo!” signifying the beauty of the event.)

Despite all this and despite knowing that the audience had waited for him for nearly two hours, Kanye decided not to break the theatrical wall of his crashed spaceship. While he may have given his all in the performance, he failed to demonstrate, as he wrote in his blog, that he does this all for the fans. Had he said, “Thank you for staying up with me, Bonnaroo” or something similar, the boo birds would have likely stopped, the glow sticks would have ceased flying on stage, and the audience would have been able to focus on a relatively dynamic, one-person performance.

Unfortunately, West did nothing to dissuade people’s frustration with being made to wait for nearly two hours. Maybe the delay wasn’t his fault and maybe everyone had a choice to stay or leave, but the failure to recognize the situation as such meant that people didn’t leave the show saying, “Jesus Walks brought the house down.” Instead, they walked back to their tents at dawn saying, “I can’t believe I waited two hours for that”, “That spaceship thing was wack”, and “He really is an egomaniac”; all of which had nothing to do with his effort and everything to do with his brand.


Run for the Borders

Book nerds now have another reason to celebrate thanks to the recent launch of Borders’ online bookstore. The competitor of Barnes and Nobles and former partner of Amazon.com hopes its rewards and perks programs helps it compete with the plethora of other online booksellers.

The Value of a Customer

I just ran down to the local sub shop to pick up lunch. In front of me was a very old man, ordering a sub. When it came time to pay, the man behind the counter said, “You know what, sir, this one is on us.” The man, who couldn’t even stand up completely straight, was very thankful and left smiling with his free sub.

What is the value of a customer to your organization? To the guy at Quiznos, he understood the value is sometimes far greater than the $5 sub. That guy is going to tell his family how nice those kids at Quiznos were. I’m certain the results will be positive. Hell, I just wrote about it giving them positive PR.

Are you counting the value of your customers in dollars and cents?

Pay to Skip Ads?

On my other blog - EngineBlog - I posted an idea about offering users a chance to pay to avoid seeing advertising. It’s an interesting discussing point, so I will post it here as well. I would love to hear your opinions.

Would You Pay to Skip Ads?

I have been running Gmail and Yahoo Mail side-by-side for the last month. I have found them both to be great email solutions, each offering great benefits. I’m curious to see who steals the more innovative features from the other first.

Both services advertise as part of the offering, but Yahoo lets you buy your way out of seeing ads. For $20 a year, you get several enhanced mail features plus a completely ad-free environment.

I started to wonder if users would be willing to buy themselves out of ad networks in other areas – mainly on search.

Both companies make an enormous amount of money serving pay-per-click ads as part of their search results. But would users be willing to pay to not see them?

A majority of users click on an organic link, not a paid one. But the paid links are clearly useful to many people, based on the growing profits of Google and Yahoo.

Maybe the question can be taking to a larger realm. Advertisements are finding their way into nearly every channel – including video games.

Would you be willing to pay to not see them?

If Microsoft Made the iPod